Shipping Policy

Hey surf fam! At Best Surf Shop, we’re all about getting you the gear you need so you can focus on catching those perfect waves. Here’s everything you need to know about shipping and returns.

Shipping Information

Note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Easy Returns & Exchanges

We want you to be stoked about every purchase. If something isn’t quite right, we’ve got your back with our hassle-free returns policy.

Our Return Policy

You can return or exchange most items within 15 days of receiving your order. All returned items must be:

• In original condition (unused, unwashed, with tags attached)
• In original packaging (especially important for board bags and covers)
• Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

• Glass On Surfboard Fins (once installed, they can’t be removed without damage)
• Legropes (for hygiene reasons)
• Any items marked as “On Special” or clearance

How to Return or Exchange

1. Email Us at [email protected] with your order number and reason for return within 15 days of delivery
2. Wait for Approval – We’ll respond within 24 hours with return instructions
3. Package Your Item – Use the original packaging if possible
4. Ship It Back – Send to: Best Surf Shop, 12610 Webber Road, Fountain, US 32438
5. Get Refunded – See refund details below

Refund Process

Once we receive your return:

• Processing Time: 3-5 business days after we receive your item
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Shipping Costs: Original shipping fees are non-refundable

Note: International refunds may take an additional 3-5 business days to appear in your account.

Exchange Process

Want a different size or color? No problem!

• Follow the return process above
• Include a note specifying what you’d like instead
• We’ll ship your new item once we process the return

Pro tip: For faster service, you can place a new order for the item you want while processing your return.

Damaged or Defective Items

If your gear arrives damaged or defective:

• Email us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll cover return shipping and send a replacement ASAP

International Returns

For returns outside the U.S.:

• You’re responsible for return shipping costs
• Mark the package as “Returned Goods” to avoid customs fees
• We recommend using a trackable shipping method